Supiki Privacy Policy

Thank you for using the Supiki app and/or the Supiki website. Supiki helps English language learners gain fluency by engaging in realistic unscripted conversations.

This privacy policy tells you how we use personal information collected through the Supiki app and the Supiki website (both referred to in this Privacy Policy as “Supiki”). Please read this privacy policy before using Supiki or submitting any personal information.

By using Supiki, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. By continuing to use Supiki following any update to this privacy policy, you are agreeing to the terms of the new privacy policy. You are encouraged to review the privacy policy periodically to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for Supiki only. If you link to other websites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, communications between you and us, and user-created content (e.g., conversation recordings) etc., when voluntarily submitted by Supiki users. The information and content you provide is used to fulfill your specific request. This information and content is only used to fulfill your specific request, unless you give us permission to use it in another manner while making your specific request.  When you submit content for sharing or posting through Supiki, it will be treated as if you have made a specific request to share or post this content in the manner specified in the app.

Analytics Information
We use third-party analytics tools to help us measure traffic and usage trends for Supiki. These tools collect information sent by your device or browser, including the screens or pages you view, buttons you click or tap, and other information related to your use of Supiki that assists us in improving our products and services. The data collected by these third-party analytics tools is aggregated with information from other users, so it cannot reasonably be used to identify any particular individual user.

Cookies and Similar Technologies
Supiki may use cookies, local storage, and similar technologies to collect information about how you use Supiki and to customize Supiki for you. Personal information is not collected via these technologies. However, if you previously provided personally identifiable information, the data collected by these technologies may be tied to such information.

Device identifiers
A device identifier is a small data file or similar data structure that uniquely identifies your mobile device (e.g., tablet, smartphone, or other mobile device). We may store one or more device identifiers associated with your device to allow us to provide personalized content (e.g., daily conversation tips) and/or promotions, and to generate reports. Device identifiers may be stored on the device (in hardware or software) or sent by the device to Supiki.

Use of Information
We have described above some of the ways in which we may use information that we collect. We may also use information that we receive from you to do any or all of the following: test, evaluate, monitor and improve the effectiveness of Supiki; develop and test new products and features; provide personalized content and information to you and others, including daily conversation tips, Supiki Top Picks, and special offers, and which could include online ads or other forms of marketing; monitor the number of users, usage patterns, and other metrics; diagnose or fix technology problems; and update content, functionality or features in the Supiki app.

In the future we may also use your personal information to help you restore and/or access content, points, badges and achievements, conversation recordings and other personal information related to Supiki and the Supiki community.

Any information or content that you voluntarily disclose for sharing or posting in or on Supiki, such as Conversation Recordings, becomes available to Supiki users, and may be displayed in or played from Supiki or on any other platform through which we may make content available in the future. Unless stated otherwise at the time of sharing or posting, this information will be displayed without any personally identifying information being visible to other users. However, if your shared content, such as a Conversation Recording, contains personally identifying information, your decision to share, post or send it to Supiki indicates your consent to the disclosure of this personally identifying information.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. We will never sell or provide your personal information with third party organizations for marketing purposes.

Commitment to Data Security
We use commercially reasonable safeguards to help keep the information collected through Supiki secure. Only employees, agents and contractors who have agreed to keep information secure and confidential have authorized access to any personally identifiable information. However, we cannot ensure the security of any information you transmit to Supiki or guarantee that information that you provide to Supiki may not be accessed, disclosed, altered, or destroyed. All emails, text messages, and push messages from Supiki allow you to opt out of further messages.

Changes in ownership of Supiki
If we sell Supiki or its assets (either in whole or in part) to another organization (e.g., in the course of a transaction such as a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name and email address, user content and any other information collected through Supiki may be among the items sold or transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the Privacy Policy Inquiry Form.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.